FAQ
How do I return something?
Returns are easy via our Beyro Returns Center . There you can register your return with your email address and order number.
I need a return shipping label. How do I get one?
All information regarding returns can be found in our returns center . There, you will find step-by-step instructions on how to proceed. All you need is your email address and your order number.
What about shipping costs in the case of a refund?
Please note that the original shipping costs will not be refunded. These will not be refunded for returns or exchanges.
Problems in the returns center – what to do?
If you're experiencing difficulties with the returns center, it may be because the 14-day return period has expired or the delivery has been delayed. Don't worry – we'll check when you received the product using your tracking number and assist you with manually processing your return.
Is there free return shipping and exchange?
Returns and exchanges are free of charge only within Germany .
What happens when returning a voucher?
If you purchased an item using a voucher and return it, the corresponding voucher amount will be credited back to your account.
How do I enter a discount code?
You can enter your discount code during the checkout process.
I placed an order and would like to cancel – is that possible?
Please contact us as soon as possible. If your order has already been shipped, we unfortunately cannot make any changes – but we will of course do our best to find the best possible solution for you.
Can I combine campaigns?
No, multiple campaigns cannot be combined. Please select the most advantageous offer for you.
How do I wash this item correctly?
Wash at 30°C on a gentle cycle, inside out. Please also check the garment's care label.
Where can I find the size information?
Many of our products have a size guide , which you can find right next to the product images.
What to do if the payment process fails?
Don't worry – we offer various payment options so you can complete your order without any problems. Should you still encounter difficulties, our support team will be happy to help you at any time. Just contact us.