BH104

How do I send something back?
It's very easy via our returns center. There you can register your return with your email address and order number.

I need a return shipping label. How do I get one?
All information regarding returns can be found in our Returns Center. There, you will find detailed instructions on how to proceed. All you need is your email address and your order number.

What about shipping costs in the case of a refund?

Please note that shipping costs are not included in any refund. Shipping costs are non-refundable for returns or exchanges.

What to do if there are problems at the returns center?

If you're experiencing problems with the returns center, this could indicate that the 14-day return period has expired or that delivery took too long. Don't worry – we can check when you received the product using the tracking number and are happy to help you process the return manually.

Is there free return shipping and exchange?

Returns and exchanges are free only within Germany.

What happens when returning a voucher?

If you purchased an item using a voucher and returned it, the voucher amount will be credited back to your account.

How do I enter the discount code?

You can enter your discount code during the checkout process.

I placed an order and would like to cancel it?

Please get in touch with us as soon as possible. If your order is already on its way, unfortunately we can't change anything – but we're doing our best.

Can I combine campaigns?

No, it is not possible to combine campaigns. Please choose the most advantageous option for you and take advantage of the respective offers.

How do I wash this item?

30°C, gentle cycle, inside out. Please also check the care label.

Where can I find the size information?

Many products include a size guide. You can find this next to the product images.

What happens if the payment process fails?

Don't worry if you encounter any difficulties during the payment process. We offer various payment options to ensure you can complete your order without any problems. If you continue to have issues, our friendly staff are here to help. Just contact us, and we'll be happy to assist you.

Can I return boxer shorts or other underwear?

No, unfortunately, for hygiene reasons, you cannot return underwear, including boxer shorts. We ask for your understanding regarding this policy, as we always want to ensure the health and safety of our customers. Please make sure you select the correct size and color before completing your order.

Germany:

• Flat shipping fee: €3.95 per order
• Delivery time: 2–5 working days

EU countries (except Germany, Switzerland & England):

• Shipping costs: €9.95 per order
• Delivery time: 3–7 working days, depending on the shipping provider
• No customs duties or import taxes are levied within the EU.

Switzerland, United States and England:

• Additional fees may apply due to customs and import regulations.
• These costs are not included in the shipping price and must be borne by the customer .
• We are not liable for any customs duties or import taxes that may be incurred.
• Please inform yourself about the applicable regulations beforehand.

Generally:

• All orders are processed and ready for shipment within 1-2 working days after payment is received.
• After shipment, you will receive a confirmation email with a tracking code for shipment tracking.

Shipping conditions & customs regulations

• Germany: Delivery via DHL within 2–5 working days (depending on DHL traffic).
• EU: Shipping via DHL. Delivery time varies depending on the country.
• Switzerland: Customs duties may apply, as determined by the Swiss authorities. These duties are beyond our control and we are not liable for them . Please inform yourself about the applicable regulations beforehand.
• England: Due to changes in customs regulations, prices on our website are currently displayed without VAT. Additional customs duties may apply. We are not liable for these charges .
• United States: Shipping to the USA can be difficult due to complex customs and import regulations. Additional customs fees, import taxes, and documentation requirements may apply, which are not included in the shipping costs. These fees must be paid by the customer; we are not liable for them . Due to varying US state regulations, we recommend that you familiarize yourself with the specific regulations before ordering.

Returns & Exchanges

• Germany: Free returns within 14 days of receiving your order. Return shipping costs are not covered for a second exchange or return.
• EU: Returns are possible at the customer's own expense.
• Switzerland, United States and England: No exchanges possible. Customers must arrange returns themselves and bear the costs. We therefore recommend choosing the size carefully.

Return policy:

• Returns must be in a resalable condition (unworn, unwashed, undamaged). Otherwise, they cannot be accepted.
• A refund will be issued after your return has been processed. Please note that only the purchase price of the goods will be refunded, not the original shipping costs. These were already used for processing and shipping your order and are non-refundable regardless of whether you return the item.

Customer service

• Our customer service is available from Monday to Friday between 9:00 and 17:00.
• Contact options: Email: kundenservice@beyo.de

Thank you for your trust in our service!

As soon as your order has been shipped, you will receive an email from us with your personal tracking number. You can use this tracking link to follow the progress of your package live at any time.

We work with reliable shipping partners to ensure your delivery arrives safely and quickly.

Tip: Check your spam folder if you haven't received a shipping confirmation.